How can we help you?

We are here for you

Raba Rides is fully committed to offering drivers and passengers low-cost, convenient and hassle-free commuting experiences. Share any issues or concerns. We are happy to help.

Write to us?

hello@rabarides.com

Drop by our office

H/NO FA 316, Labone Cresent, Labone, Accra - Ghana

We know you'd love a quick call too! Hala

020 963 0758

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Getting Paid

How do I get paid?

We send your money after the ride, if you travelled as planned. The money will arrive in your bank account or mobile money account within 1 to 5 weekdays (not counting weekends and holidays). Make sure you’ve added your bank or mobile money account details when you create a ride. You have to complete every field and don’t forget to save!

When do I get my money?

We send your money to your bank account or mobile money account within 1 to 5 weekdays (not counting weekends and holidays) after the ride if you travelled as planned. You can check out what we’ve sent in your Payment History.

How do I change my payment method?

For now, as a driver, you choose a mobile money or bank account to receive your payments when you create a ride. Soon, you will be able to save your prefered payment method on your Payments page so you do not have to enter it every time. You always have the option of changing the bank or mobile money where you’ll get your money, on your next ride. You can only use one at a time.

How do I change my payment method?

For now, as a driver, you choose a mobile money or bank account to receive your payments when you create a ride. Soon, you will be able to save your prefered payment method on your Payments page so you do not have to enter it every time. You always have the option of changing the bank or mobile money where you’ll get your money, on your next ride. You can only use one at a time.

Making Payment

When will I be charged?

You’ll be charged as soon as you book a ride. We’ll then send your money to the driver when the ride is completed.

Is it safe to pay online?

Absolutely! Paying for a ride online is ultra-secure. We work tirelessly to make sure you can enter your payment details on Raba Rides without any concern. Our site and apps are secure and encrypted, eliminating the possibility of anyone using your data even in the unlikely event that Raba Rides is compromised. There are two clues that indicate that it’s completely safe to pay on our site: - A small padlock in the browser - A secure URL (https://) NB: If you’re still feeling skeptical, you can always ask your bank for a “virtual” credit or debit card to pay online.

How are fees calculated?

Fees are calculated based on a set base fare/booking fee (GHS 1.20), the length of the journey (GHS 0.67/km) and the time spent (GHS 0.22/minute). The amount you see in search results includes these, the fee for your ride and your service (ride-booking or ride-offering) fees. For example, when a driver offers a ride, the charge per kilometer is automatically calculated and multiplied by the number of seats he/she has available. That is what he should be expecting to make for that offered ride. Raba Rides takes 12% of this total charge as a commission. When a passenger books a ride, the platform automatically calculates how much the ride will cost the passenger. A GHS 1.2 booking fee is added onto the ride cost and the passenger pays the total to book his/her ride. Raba Rides takes this booking fee.

Why are there booking fees and commissions?

booking fees exist to help cover the costs of keeping Raba Rides up and running for our members. By charging booking fees, we can employ a motivated team, which works everyday to improve the carpooling experience for a growing community. They also help us secure the security and speed of every element of our platform’s technology.

Where can I find an invoice to claim back my expenses?

We send an email that can be used to justify your expenses immediately after you book online. Search for ‘Payment receipt for your booking’ in your inbox and you should be able to find it. If you can’t find the email in your inbox, you should check that it didn’t slip into your spam Folder.

Refunds

What is your cancellation policy?

Refunds and compensations depend on who can’t travel as planned and when they let us know. Every driver/passenger has 2 non-charged cancellations in each month, after which our cancellation fees can be applied. Please read our Terms and Conditions for a full breakdown on our cancellation policy.

What if the passenger cancels more than 24 hours before departure time?

We’ll refund their payment, excluding booking fees.

What if the passenger doesn’t show up?

We’ll compensate the driver the full passenger contribution. It’s not fair for drivers to be kept waiting, so it’s best that passengers cancel their booking beforehand.

What if the driver cancels?

You’ll get your money back, including booking fees. If they don’t cancel online, it’s important that you let us know (within 24 hours of when the departure time for the ride) that you didn’t travel as planned.

What if the driver should’ve cancelled but didn’t?

Both drivers and passengers have to confirm that a ride was shared, once it is completed. The passenger should give us a heads up that they didn’t travel together with the driver from the Bookings page on their profile within 24 hours of the departure time. They’ll need to select a reason why this ride couldn’t happen and provide all relevant details. Out of fairness, the driver will then get the next 3 days to agree or disagree. If the driver agrees, we’ll fully refund the passenger, including booking fees. It’ll be exactly as if the driver cancelled the ride. If the driver disagrees, we’ll ask them to provide all relevant details. We’ll then process the refund using the information we have, and in accordance with our Cancellation policy. Keep an eye on your emails because they may be in touch to ask for some extra details.

What if I don’t travel as planned?

If for whatever reason you didn’t travel as planned, just let us know online as soon as possible by emailing us at help@rabarides.com. We give the driver the chance to agree or disagree to be fair. You have 24 hours from the time the ride was planned to leave, otherwise we assume everything went okay and pay the driver. That’s why it’s best to report that the ride didn’t happen as soon as possible. If it turns out the driver was at fault, you’ll get a full refund.

Sign-up

How do I sign up?

You can use your Facebook and Linkedin account or email to sign up to Raba Rides in seconds. In fact, if you use your Facebook or Linkedin, it takes just a few taps to create your Raba Rides account. And even if you prefer to sign up with your email you can too. From the homepage, just go to Sign up, follow the instructions and you’re on your way!

I can’t sign up. Why?

To sign up, you need to fill in all the necessary fields: last name, first name, date of birth, password and provide a valid email address. Signing up via Facebook or Linkedin is not mandatory but highly encouraged as it makes your experience on the platform easier and faster. If the site indicates that your phone is already registered, it means it is already used on another profile. It is not possible to use the same phone number on different profiles. If you forgot your password, click on "I’ve forgotten my password" in the identification window and follow the indicated steps. If a member has registered your phone number on their profile, or if a profile already exists with your Facebook credentials or in any other case, we invite you to contact us here. We'll answer you personally within 24 hours.

What do you do with my email?

Raba Rides has an internal messaging system, so you can communicate with the community through us, without ever disclosing your email publicly. You will only ever receive emails from or our corporate partners.

Can under 18s use Raba Rides?

You need to be over 18 and possess a valid driver’s license to offer a ride on Raba Rides, but you can be at least 16 if you want to book a ride. If you have a teen under 16 who wants to travel, you can book a ride for them using your account. Just a few very important things to do before booking: - Contact the driver to make sure they’re comfortable taking them - Agree on a specific place to pick them up and drop them off - Make sure someone’s there to meet them at the end of the ride Important! If a child under 13 wants to carpool, a parent or guardian needs to go with them.

Log In

How do I login?

It’s easy as pie and fast as lightning. Go to Log in. Choose between your Facebook account, LinkedIn account and email. Enter your login details. And you’re in!

I forgot my password: what can I do?

You forgot your password? You can create a new one by clicking on "Forgot Password" on the login page.
1) Enter your email address (the one you signed up with).
2) Click on “Submit”.
3) You will receive an email containing a link enabling you to create a new password. Click on this link.
4) (If you don’t see the email in your mailbox, check your SPAM folder, you never know!)
5) Choose a new password, then confirm it.

How can I change my password?

Please log in, then click on the round settings icon to the right of the page, then on the “Password” tab you will find on the left hand side of the page. To change your password, simply enter your current password, then the new password of your choice, confirm it and click on Save. We recommend you choose a password you can easily remember.

Why can’t I log in?

If you can’t log in, there are a few things you can check. Logging in with your Facebook account? Make sure you’re connected to the same Facebook account you signed up with. Logging in with your LinkedIn account? Make sure you’re connected to the same LinkedIn account you signed up with. Trying to get in with your email address? Make sure it’s the email you used for your Raba Rides account, and try your password again. Can’t remember which of your passwords you used for your Raba Rides account? No stress! Go to Forgot Password, enter your email address and we’ll send you a link to choose a new one.