In this document,
“Advert” means an advertisement about a Ride posted on the Platform by a Car Owner;
“Raba Rides” has the meaning given to it in Article 1 above;
“T&Cs” means these Terms and Conditions;
“Account” means the account that must be created in order to become a Member and access certain services offered by the Platform;
“Facebook Account” and “LinkedIn Account” has the meaning given to it in Article 3.2 below;
“Car Owner” means the Member using the Platform, to offer to transport another individual in exchange for the Share of Ride Cost, for a Ride and at a time defined by the Car Owner alone;
“Booking Confirmation” has the meaning given to it in Article 4.2.1 below;
“Member Content” has the meaning given to it in Article 11.2 below
“Service Fee” has the meaning given to it in Article 5.2 below;
“Member” means any individual having created an Account on the Platform;
“Passenger” means the Member having accepted the offer to be transported by the Car Owner or, where applicable, the person on whose behalf a Member has booked a Seat;
“Share of Ride Cost” means, for a given Ride, the sum of money requested by the Car Owner and accepted by the Passenger for his contribution to the travel costs;
“Seat” means the seat booked by a Passenger in the Car Owner’s vehicle;
“Platform” has the meaning given to it in Article 1 above;
“Booking” has the meaning given to it in Article 4.2.1. below;
“Services” means all services delivered by Raba Rides via the Platform;
“Website” means the website accessible at the address www.rabarides.com
“Stops” has the meaning given to it in Article 4.1 below;
“Ride” means the journey subject of an Advert published by a Car Owner on the Platform, and for which he agrees to transport Passengers in exchange for the Share of Ride Cost;
“Ride with Booking” has the meaning given to it in Article 4.2.1 below;
“Ride without Booking” has the meaning given to it in Article 4.2.2 below;
The Platform may be used by individuals aged 18 or over. Registration on the platform by a minor is strictly prohibited. In accessing, using or registering on the Platform, you represent and warrant that you are aged 18 or over.
The Platform enables Members to post and view Adverts and to interact with each other to book a Seat. You can view the Adverts if you are not registered on the Platform. However, you cannot post an Advert or book a Seat without having first created an Account and become a Member. To create your Account, you can:
When creating your Account, regardless of the method chosen, you agree to provide accurate and true information, and to update it through your profile or by notifying Raba Rides, in order to guarantee its relevance and accuracy throughout your contractual relations with Raba Rides. In the case of registration by email, you agree to keep secret the password chosen upon creating your Account and not to communicate it to anybody. If you lose or disclose your password, you undertake to inform Raba Rides immediately. You alone are responsible for the use of your Account by third parties, unless you have expressly notified Raba Rides of the loss, the fraudulent use by a third party, or the disclosure of your password to a third party. You agree not to create or use, under your own identity or that of a third party, Accounts other than that initially created.
Raba Rides may, for the purposes of transparency, improving trust, or prevention or detection of fraud, set up a system for verification of some of the information you provide on your profile. This is notably the case when you enter your telephone number or provide us with an Identity document. You recognize and accept that any reference on the Platform or the Services to “verified” information, or any similar term, means only that a Member has successfully passed the verification procedure existing on the Platform or the Services in order to provide you with more information about the Member with whom you are considering travelling. Raba Rides cannot guarantee the truthfulness, reliability or validity of the information subject of the verification procedure.
As Member, and providing you fulfil the conditions below, you can create and post Adverts on the Platform by entering information about the Ride you intend to make (dates/times and collection points and arrival, number of seats offered, options available, etc.). When posting your Advert, you can indicate the areas or cities in which you agree to stop, to pick up or drop off Passengers. The sections of the Ride between these areas or cities or between one of these areas/ towns and the collection point or destination of the Ride constitute “Stops”. You are only authorized to post an Advert if you fulfil all the following conditions:
You recognize that you are solely responsible for the content of the Advert you post on the Platform. Consequently, you represent and warrant the accuracy and truthfulness of all information contained in your Advert, and you undertake to fulfil the Ride under the conditions described in your Advert. Providing your Advert complies with the T&Cs, it will be posted on the Platform and therefore visible to Members and all visitors, even non-members, conducting a search on the Platform or on the website of Raba Rides’ partners. Raba Rides reserves the right, at its sole discretion and without notice, to not post or to remove, at any time, any Advert that does not comply with the T&Cs or that it considers as damaging to its image, that of the Platform, or that of the Services. You recognize and accept that the criteria taken into account in the classification and the order of display of your Advert among the other Adverts are at the sole discretion of Raba Rides.
The methods of booking of a Seat depend on the nature of the Ride envisaged. For some Rides, Raba Rides has set up an online booking system.
Raba Rides has set up a system for booking Seats online (“Booking”) for some Rides offered on the Platform (“Rides with Booking”). Eligibility of a Ride for the Booking system remains at the sole discretion of Raba Rides, which reserves the right to modify these conditions at any time. When a Passenger is interested in an Advert benefiting from Booking, he may make an online Booking request. This Booking request is either (i) accepted automatically (if the Car Owner chose this option when posting his Advert), or (ii) accepted manually by the Car Owner. At the time of the Booking, the Passenger makes online payment of the Share of Ride Cost and the related Service Fees, where applicable. After receipt of the payment by Raba Rides and validation of the Booking request by the Car Owner, where applicable, the Passenger receives a Booking Confirmation (the “Booking Confirmation”). If you are a Car Owner and have chosen to handle manually the Bookings requests when posting your Advert, you are required to respond to any Booking request within the timeframe specified by the Passenger during the Booking request. Otherwise, the Booking request will expire automatically and the Passenger shall be refunded all sums paid at the time of the Booking request, if any. At the time of the Booking Confirmation, Raba Rides will send you the telephone number of the Car Owner (if you are the Passenger) or of the Passenger (if you are the Car Owner). You are then solely responsible for executing the contract binding you to the other Member.
Any use of the Services, in the capacity of Passenger or Car Owner, relates to a specific name. The Car Owner and the Passenger must correspond to the identity communicated to Raba Rides and the other Members participating in the Ride. However, Raba Rides allows its Members to book one or more Seats on behalf of a third party. In this case, you undertake to accurately indicate to the Car Owner, at the time of the Booking or when sending the message to the Car Owner (in the context of a Ride without Booking), the forenames, age and telephone number of the person on whose behalf you are reserving a Seat. It is strictly prohibited to book a Seat for a minor under the age of 13 travelling alone. In the case where you are reserving a seat for a minor over the age of 13 travelling alone, you undertake to request the prior agreement of the Car Owner and to provide him with duly completed and signed permission of his/her Stops representatives. In addition, the Platform is intended for the booking of Seats for individuals. It is forbidden to book a Seat for transporting any object, package, animal traveling alone or material items whatsoever. Furthermore, it is prohibited to publish an Advert for a Car Owner other than you.
Raba Rides encourages you to leave a review about a Car Owner (if you are a Passenger) or about a Passenger (if you are a Car Owner) with whom you have shared a Ride or with whom you were supposed to share a Ride. However, you are not permitted to leave a review about another Passenger if you were a Passenger, or about a Member with whom you have not travelled or with whom you were not supposed to travel. Your review, and the review left by another Member about you, if any, are only visible and published on the Platform after the shorter of the following periods: (i) immediately after you have both left a review, or (ii) after a period of 14 days following the first review.
You recognize and accept that Raba Rides reserves the right not to publish or to delete any review, any question, any comment or any response if it deems its content breaches these T&Cs.
Raba Rides reserves the right to suspend your Account, limit your access to the Services, or terminate these T&Cs in the case where (i) you have received at least three reviews and (ii) the average review you have received is less than 3.
Access to and registration on the Platform, as well as searching, viewing and posting Adverts, are free of charge. However, the Booking is charged under the conditions described below.
The Share of Ride Cost is determined by Raba Rides. As Car Owner, you agree to the Share of Ride Cost that Raba Rides asks your Passengers to pay. Otherwise, you alone will bear the risks of recharacterization of the transaction completed via the Platform. When you post an Advert, Raba Rides will suggest an amount of for the Share of Ride Cost, which notably takes account of the nature of the Ride and the distance travelled. To avoid abuse, Raba Rides limits the possibility of adjustment of the Share of Ride Cost.
In the context of Rides with Booking, Raba Rides, in exchange for use of the Platform, at the time of Booking, shall collect service fees (hereinafter referred to as the “Service Fees”) calculated on the basis of the Share of Ride Cost. The methods of calculation of the Service Fees in force can be found in our FAQ section. The Service Fees are collected by Raba Rides for each Seat subject of a Booking by a Passenger. In the case of cross-border journeys, please note that the methods of calculation of the amount of the Service Fees and the applicable VAT will be compliant to the laws of Ghana. When using the Platform for cross-border Rides or out of Ghana, the Service Fees may be charged by an affiliate company of Raba Rides operating the local platform.
You recognize and accept that Raba Rides may, at its full discretion, round up or down the Service Fees and the Share of Ride Cost.
In using the Platform as Car Owner for Rides with Booking, you confer on Raba Rides a collection mandate for the Share of Ride Cost in your name and on your behalf. Consequently, in the context of a Ride with Booking, and after manual or automatic acceptance of the Booking, Raba Rides shall collect the whole of the sum paid by the Passenger (Service Fees and Share of Ride Cost). The Share of Ride Costs received by Raba Rides are deposited in an account dedicated to payment of the Car Owners. You recognize and accept that none of the sums received by Raba Rides in the name and on behalf of the Car Owner gives entitlement to interest. You agree to respond diligently to any request of Raba Rides, and more generally of any administrative or court authority competent particularly in the prevention or combating of money laundering. Notably, you agree to provide, on simple request, any useful evidence of address and/or identity. In the absence of response to these requests, Raba Rides may take any measure it deems appropriate, notably freezing of the sums paid and/or suspension of your Account and/or termination of these T&Cs.
After the Ride, the Passengers shall have a period of 24 hours after the end of the Ride to submit a claim on the Ride to Raba Rides. In the absence of claim of the Passengers within this period, Raba Rides shall consider the Ride confirmed. From the time of this express or tacit confirmation, you shall have, as Car Owner, a credit payable on your Account. This credit corresponds to the total amount paid by the Passenger at the time of confirmation of the Booking reduced by the Service Fees, i.e. the Share of Ride Cost paid by the Passenger. When the Ride is confirmed by the Passenger, you have the option, as a Car Owner, of giving instructions to Raba Rides to pay the money to your bank account (by entering your bank details in advance in your Account) or your mobile money account (by entering your mobile money number in advance in your Account). The payment order in your name will be sent on the first working day after your request or, if you do not so request, the first working day after the provision of the sums in question to your profile (providing Raba Rides has your bank information or mobile money account number). At the end of the applicable time limitation periods, any sum not claimed from Raba Rides shall be deemed to belong to Raba Rides.
You agree to use the Services and the Platform only to be put into contact, on a non-business and non-commercial basis, with people wishing to share a Ride with you. As Car Owner, you agree to comply with the Share of Ride Cost that Raba Rides recommends to you, being specified that in the context of a cost sharing, you have to bear as a Car Owner your own part of the costs induced by the Ride. Raba Rides reserves the right to suspend your Account in the case where you use a chauffeur-driven or other business vehicle or taxi, or a company car, and due to this, generate a profit from the Platform. You agree to provide to Raba Rides, on its simple request, a copy of your car registration certificate and/or any other document showing that you are authorized to use this vehicle on the Platform and are not drawing any profit therefrom. Raba Rides also reserves the right to suspend your Account, limit your access to the Services, or terminate these T&Cs, in the case of activity by you on the Platform which, owing to the nature of the Rides offered, their frequency, the number of Passengers carried and the Share of Ride Cost requested, entails a situation of profit for you, or for any reason suggesting to Raba Rides that you are generating a profit on the Platform.
Only Rides with Booking are the subject of this cancellation policy; Raba Rides does not offer any guarantee, of any nature, in the case of cancellation for any reason, by a Passenger or a Car Owner, of a Ride without Booking. The cancellation of a Seat on a Ride with Booking by the Car Owner or the Passenger after Booking Confirmation is subject to the stipulations hereunder: – In the case of cancellation owing to the Car Owner: The Passenger is refunded the whole of the sum paid (i.e. the Share of Ride Cost and the related Service Fees). This is notably the case when Car Owner cancels a Ride or has not arrived at the meeting point 15 minutes after the agreed time; – In the case of cancellation owing to the Passenger: If the Passenger cancels more than 24 hours before the planned departure time as mentioned in the Advert, the Passenger shall only be refunded the Share of Ride Cost. The Service Fees are retained by Raba Rides and the Car Owner does not receive any sum of any nature; If the Passenger cancels 24 hours or less before the planned departure time as mentioned in the Advert, and more than thirty minutes after the Booking Confirmation, the Passenger shall be refunded half the Share of Ride Cost paid at the time of Booking, the Service Fees are retained by Raba Rides, and the Car Owner receives 50% of the Share of Ride Cost; If the Passenger cancels 24 hours or less before the planned departure time, as mentioned in the Advert, and thirty minutes or less after the Booking Confirmation, the Passenger is refunded all of the Share of Ride Cost. The Service Fees are retained by Raba Rides and the Car Owner does not receive any sum of any nature; If the Passenger cancels after the planned departure time as mentioned in the Advert, or if he has not arrived at the meeting place 15 minutes after the agreed time, no refund shall be issued. The Car Owner shall be compensated with the whole of the Share of Ride Cost and the Service Fees are kept by Raba Rides. When cancellation occurs before departure and owing to the Passenger, the Seat(s) cancelled by the Passenger shall be automatically made available to other Passengers, who may book them online and they are accordingly subject to the conditions of these T&Cs. Raba Rides appreciates, in its sole discretion, on the basis of the available information of the reimbursement requests.
You have no right of withdrawal from the time of Booking Confirmation provided the Contract between you and Raba Rides consisting of putting you in contact with another Member has been fully executed.
Furthermore, when you use the Platform as Car Owner, you undertake: (i) to respect all laws, regulations and codes applicable to driving and the vehicle, notably to hold civil liability insurance valid at the time of the Ride and to be in possession of a valid driving license; (ii) to check that your insurance covers carpooling and that your Passengers are considered as third parties in your vehicle and are therefore covered by your insurance during the whole Ride, even if cross-border; (iii) not to take any risk when driving, not to take any product that may impair your attention and your abilities to drive vigilantly and completely safely; (iv) to post Adverts corresponding only to Rides actually planned; (v) to make the Ride as described in the Advert (notably with regard to using or not using the motorway) and to respect the times and places agreed with the other Members (notably meeting place and drop-off point); (vi) not to take more Passengers than the number of Seats indicated in the Advert; (vii) to use a vehicle in good working order and which complies with the applicable legal provisions and customs, notably with an up-to-date motor certificate; (viii) to communicate to Raba Rides or any Passenger who so requests your driving license, your car registration certificate, your insurance certificate, your Motor certificate and any document demonstrating your capacity to use the vehicle as Car Owner on the Platform; (ix) in the case of holdup or change to the time or the Ride, to inform your Passengers without delay; (x) in the case of a cross-border Ride, to hold and keep available to the Passenger and any authority that may so request any document evidencing your identity and your right to cross the border; (xi) to wait for Passengers at the agreed meeting place for at least 15 minutes after the agreed time; (xii) not to post an Advert relative to a vehicle you do not own or that you are not authorized to use for the purposes of carpooling; (xiii) to ensure you can be contacted by your Passengers by phone on the number registered on your profile; (xiv) not to generate any profit via the Platform; (xv) not to have any contraindication or medical incapacity for driving; (xvi) to behave appropriately and responsibly during the Ride, and in compliance with the spirit of carpooling; (xvii) not to decline any Booking based on race, color, ethnicity, national origin, religion, sexual orientation, marital status, disability, physical appearance, marital status, pregnancy, special vulnerability due to their economic situation, name, place of residence, health, political opinion, age.
When you use the Platform as Passenger, you undertake: (i) to adopt appropriate behaviour during the Ride so as not to hinder the concentration or driving of the Car Owner or the peace and quiet of the other Passengers; (ii) to respect the Car Owner’s vehicle and its cleanliness; (iii) in the case of holdup, to inform the Car Owner without delay; (iv) in the case of Rides without Booking, to pay the Car Owner the agreed Share of Ride Cost; (v) to wait for the Car Owner at the meeting place for at least 15 minutes beyond the agreed time; (vi) to communicate to Raba Rides, or any Car Owner who so asks, your identity card or any document evidencing your identity; (vii) not to carry during a Ride any item, goods, substance or animal that could hinder the driving and concentration of the Car Owner, or the nature, possession or carriage of which is contrary to the legal provisions in force; (viii) in the case of a cross-border Ride, to hold and keep available to the Car Owner and any authority that may so request any document evidencing your identity and your right to cross the border; (ix) to ensure you can be contacted by the Car Owner by phone on the number registered on your profile, including at the meeting point.
In the event where you have made a Booking for one or more Seats on behalf of third parties, in compliance with the stipulations of Article 4.2.3 above, you guarantee respect by this third party for the stipulations of this article, and generally these T&Cs. Raba Rides reserves the right to suspend your Account, limit your access to the Services, or terminate these T&Cs, in the case of breach by the third party on whose behalf you have booked a Seat under these T&Cs.
You can terminate your contractual relations with Raba Rides at any time, without cost and without reason. To do this, simply go to the “Close my account” tab of your Profile page. In the event of (i) breach by you of these T&Cs, including but limited to your obligations as Member mentioned in Articles 6 and 8 above, (ii) exceeding the limit set out in Article 4.3.3 above, or (iii) if Raba Rides has genuine reason to believe that this is necessary to protect its security and its integrity, that of the Members or third parties, or for the purpose of prevention of fraud or investigations, Raba Rides reserves the right to: (i) terminate the T&Cs binding you with Raba Rides immediately and without notice; and/or (ii) prevent the posting of or remove any review, Advert, message, content, Booking request, or any content posted by you on the Platform; and/or (iii) limit your access and your use of the Platform; and/or (iv) temporarily or permanently suspend your Account.
When this is necessary, you will be notified of the establishment of such measure in order to enable you to give explanations to Raba Rides. Raba Rides will decide, at its sole discretion, whether or not to lift the measures put in place.
Subject to the contents provided by its Members, Raba Rides is the sole holder of all intellectual property rights relating to the Service, the Platform, its content (notably texts, images, designs, logos, videos, sounds, data, graphics) and to the software and databases ensuring their operation. Raba Rides grants you a non-exclusive, personal and non-transferable right to use the Platform and the Services, for your personal and private use, on a non-commercial basis and in compliance with the purposes of the Platform and the Services. You are prohibited from any other use or exploitation of the Platform and Services, and their content, without the prior written permission of Raba Rides. Notably, you are prohibited from: (i) reproducing, modifying, adapting, distributing, publicly representing and disseminating the Platform, the Services and the content, with the exception of that expressly authorized by Raba Rides; (ii) decompiling and reverse engineering the Platform or Services, subject to the exceptions stipulated by the texts in force; (iii) extracting or attempting to extract (notably using data mining robots or any other similar data collection tool) a substantial part of the data of the Platform.
In order to enable the provision of the Services, and in compliance with the purpose of the Platform, you grant Raba Rides a non-exclusive license to use the content and data you provide in the context of your use of the Services (hereinafter referred to as your “Member Content”). In order to enable Raba Rides to distribute via the digital network and in accordance with any communication protocol (notably internet and mobile network), and to provide the content of the Platform to the public, you authorize Raba Rides, for the whole world and throughout the duration of your contractual relations with Raba Rides, to reproduce, represent, adapt and translate your Member Content as follows: (i) you authorize Raba Rides to reproduce all or part of your Member Content on any digital recording media, known or as yet unknown, and notably on any server, hard disk, memory card, or any other equivalent media, in any format and by any process, known or as yet unknown, to the extent necessary to any operation of storage, backup, transmission or download linked to the operation of the Platform and the provision of the Service; (ii) you authorize Raba Rides to adapt and translate your Member Content, and to reproduce these adaptations on any digital media, current or future, stipulated in point (i) above, with the aim of providing the Services, notably in different languages. This right notably includes the option to make modifications to the formatting of your Member Content, with respect for your moral right, for the purposes of respecting the graphics charter of the Platform and/or making it technically compatible with a view to its publication via the Platform.
The Platform constitutes an online networking platform on which the Members can create and post Adverts for Rides for the purposes of carpooling. These Adverts can notably be viewed by the other Members to find out the terms of the Ride, and where applicable, to directly book a Seat in the vehicle in question with the Member having posted the Advert on the Platform. In using the Platform and in accepting these T&Cs, you recognize that Raba Rides is not party to any agreement entered into between you and the other Members with a view to sharing the costs relating to a Ride. Raba Rides has no control over the behaviour of its Members and the users of the Platform. It does not own, exploit, supply or manage the vehicles subject of the Adverts, and it does not offer any Rides on the Platform. You recognize and accept that Raba Rides does not control the validity, truthfulness or Legality of the Adverts, Seats and Rides offered. In its capacity of carpooling intermediary, Raba Rides does not provide any transport service and does not act in the capacity of carrier; the role of Raba Rides is limited to facilitating access to the Platform. The Members (Car Owners or Passengers) act under their sole and full responsibility. In its capacity of intermediary, Raba Rides cannot be held liable for the effective occurrence of a Ride, and notably owing to: (i) erroneous information communicated by the Car Owner in his Advert, or by any other means, with regard to the Ride and its terms; (ii) cancellation or modification of a Ride by a Member; (iii) non-payment of the Share of Ride Cost by a Passenger in the context of a Ride without Booking; (iv) the behaviour of its Members during, before or after the Ride.
Raba Rides shall try as far as possible to maintain the Platform accessible 7 days a week and 24 hours a day. Nevertheless, access to the Platform may be temporarily suspended, without notice, owing to technical maintenance, migration or update operations, or owing to outages or constraints linked to the operation of the network. Furthermore, Raba Rides reserves the right to modify or suspend all or part of access to the Platform or its functionalities, at its sole discretion, temporarily or permanently.
These T&Cs and the documents integrated by reference express the entire agreement between you and Raba Rides relative to your use of the Services. Any other document, notably any mention on the Platform (FAQ, etc.), is for guideline purposes only. Raba Rides may modify these T&Cs in order to adapt to its technological and commercial environment, and to comply with the legislation in force. Any modification to these T&Cs will be published on the Platform with mention of the date of effect, and you will be notified by Raba Rides before it takes effect.
These T&Cs are written in English and subject to Ghanaian law. You can also, if necessary, present your complaints relative to our Platform or our Services on by reaching out to Raba Rides using the details available on the contact page. In compliance with the rules applicable to mediation, you are bound, before any request for mediation, to have notified Raba Rides in writing of any dispute in order to obtain an amicable solution.
The Platform is published by Raba Rides Limited company and registered under the Company Act of Ghana. with its registered office at Labone - Accra, and represented by Sarah Adetola (Lawyer). For any question, you can contact Raba Rides using the details on our contact page.