At Raba Rides, we understand the concerns that naturally occur when it comes to partaking in something new, especially in a sensitive area as transportation. Often, we get questions like:
Safety is one of our most basic needs as people in a shared community. Beyond offering affordable and convenient transport solutions to you, Raba Rides is bent on guaranteeing and assuring you of your safety while doing so.
So far, to lend ourselves toward ensuring your safety, we encourage all our users to link their Facebook and LinkedIn accounts to their Raba Rides accounts, to give you the chance to check on a person's social background and decide if you are comfortable with them, before joining them for a ride. However since safety is not a phenomenon that can be completely exhausted, we are introducing into our Trust & Safety Initiative, our background and verification checks program to put in even more measures to make sure that you're safe while you enjoy the benefits that our services bring.
Starting from February 2019, Raba Rides will be requesting for and verifying details provided by our users. The scope of our checks and verification is:
We will not share the data we receive from you with the public. Raba Rides, as a legal entity, is bound by The Data Protection Act, 2012 (Act 843) of The Republic of Ghana which requires us to protect your data. The only information that will appear publicly on your profile are your name, phone number, profile picture and social media accounts (Facebook and LinkedIn). Even your email stays safe with us. All the details and data we receive from you will only be used for verification purposes and we will not share or display this data without your consent. Our site has a signed SSL certificate (https) that makes it secure, so all the data shared on our platform is end-to-end encrypted.
Beyond the basic benefit of safety, drivers/car-owners and passengers who fully go through the verification processes will have verification badges attached to their accounts on our platform. Verified accounts will be prioritised over non-verified accounts in creating and gaining rides, as well as in any other beneficial initiatives we introduce via the platform e.g. rewards programs, referral programs, promo codes, new feature roll-outs, etc.
To start with your verification process, log into your Raba Rides account, visit your profile, and update the sections requiring information. To find out more about our Trust & Safety initiative, please see our "Trust & Safety" page, or "Frequently Asked Questions" page, and our "Terms & Conditions" page. Feel free to email us with any questions, concerns or comments you have, and we will get in touch with you as soon as possible. You can also call us and a representative will speak to you.